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FREQUENTLY ASKED QUESTIONS

DOES HANZ DE FUKO SHIP WORLDWIDE?

Absolutely! We ship anywhere in the world.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Inside U.S.A : 3 to 5 business days International : 7 to 14 business days

DO YOU OFFER EXPEDITED SHIPPING FOR INTERNATIONAL CUSTOMERS?

Of course! We automatically expedite all international orders over $200.

ARE THERE ANY STORES NEARBY WHERE I CAN PURCHASE HANZ DE FUKO PRODUCTS?

Our products are available in select salons and retailers around the world. Send us an email to info@hanzdefuko.com or 1-888-751-HANZ for more info. And of course, you can always order online right now!

HOW DO I BECOME A WHOLESALER/DISTRIBUTOR?

For Salon and Distribution inquiries, please contact sales@hanzdefuko.com or 1-888-751-HANZ.

WHAT HANZ DE FUKO PRODUCTS WOULD WORK BEST FOR ME?

FOR CURLY HAIR: MODIFY POMADE - Medium Hold & High Shine SCHEME CREAM - Medium Hold & Natural Shine HYBRIDIZED WAX - Medium Hold & Satin Shine FOR FINE, THINNING HAIR: QUICKSAND - For High Hold, a Dry Matte Finish, and Gravity Defying Volume NATURAL SHAMPOO - Gentle Hair Cleanse with Natural Plant Extracts NATURAL CONDITIONER - Ultra-Nourishing Hair & Scalp Treatment SCHEME CREAM - Medium Hold & Natural Shine FOR THICK, UNMANAGEABLE HAIR: CLAYMATION - Super High Hold & Matte Finish QUICKSAND - For High Hold, a Dry Matte Finish, and Gravity Defying Volume SPONGE WAX - High Hold & Semi-Matte Finish GRAVITY PASTE - Maximum Hold & Natural Shine

WHAT IS "COCKTAILING"?

While combining products is not necessary (each works beautifully on its own), mixing and layering products will give you an unlimited palette of textures and effects. Plus, it's fun! Start with 2 styling products, and branch out from there. Send us an email at info@hanzdefuko.com to receive a free consultation.

DOES YOUR COMPANY TEST ON ANIMALS?

Never! Hanz de Fuko is committed to the elimination of animal testing. We are equally committed to providing the most natural, plant-based products available, and we will continue to choose "Non-GMO" and Certified Organic Ingredients whenever a choice exists.

INTERNATIONAL RATES

Canada & Mexico Flat Rate: $10.00 Rest of the World Flat Rate: $16.95 We ship international orders via USPS or DHL

WHAT’S YOUR SHIPPING + RETURN POLICY?

DOMESTIC SHIPPING

Hanz de Fuko offers $5.00 flat rate shipping within the continental United States. Domestic orders ship via USPS and arrive within 3-5 business days.

DOMESTIC RATES

US Flat Rate Shipping: $5.00 APO / FPO / US Military: Domestic shipping rates apply

INTERNATIONAL SHIPPING

Hanz de Fuko offers flat rate, worldwide shipping. Any import duties, taxes or fees incurred must be paid by the customer. International orders ship via USPS or DHL and arrive within 7-14 business days.

RETURN POLICY

Hanz de Fuko accepts returns and exchanges within thirty (30) days of purchase under the following conditions: Your jar, bottle or closure has been broken or damaged during transit You would like to return or exchange your unopened product(s)* *Applies to unopened, full-size hair care and hair styling products only. Samples, promotional items and clothing may not be returned.

RETURN INSTRUCTIONS

Please email: info@hanzdefuko.com prior to returning or exchanging your product(s) Provide your name, order number and reason for return / exchange in the body of your email Once confirmed, you will be provided with a return / exchange shipping address and instructions Hanz de Fuko does not cover return shipping. Customer may select the return shipping method.

HAVE ADDITIONAL QUESTIONS? FILL OUT OUR CONTACT FORM  AND WE WILL RESPOND PROMPTLY.

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